FAQ

What kinds of appliances do you sell?

We offer a complete retro-design kitchen range: major appliances such as refrigerators, ranges, dishwashers and range hoods; small appliances including toasters, kettles, espresso machines, stand mixers and blenders; plus cutlery and accessories. Everything shares one iconic design language.

What colors are available?

Our palette includes more than ten signature shades — bold red, classic cream, navy, jade green, pastel blue, pastel green, black, gray, and soft matte neutrals — so you can match your kitchen perfectly.

How long does shipping take?

We offer free worldwide shipping on every order. Orders are processed within 1-3 business days and typically delivered within 6-12 business days, depending on your location.

Do I have to pay customs or import duties?

On qualifying orders we cover all customs duties and import taxes. The price shown at checkout is the final price you pay — no surprise fees on delivery.

What is your return policy?

You can return eligible items within 60 days of delivery for a full refund. We provide a free return shipping label, and refunds are processed within 5-10 business days to your original payment method.

How do I request a return or refund?

Visit our Contact page with your order number and reason for return. Our team will guide you through the simple process and send a free return label where eligible.

What payment methods do you accept?

We accept major credit and debit cards and other secure methods shown at checkout. All transactions are encrypted with industry-standard SSL technology, and we do not store your full card details on our servers.

Is there a warranty?

Yes. Major appliances include a limited warranty of up to two years, and small appliances and accessories up to one year from delivery, covering defects in materials and workmanship under normal household use. See our Warranty page for full details.

What should I do if my appliance arrives damaged?

Photograph any exterior damage, keep the original packaging, and contact us through our Contact page right away. We will investigate with the carrier and arrange a replacement where appropriate.

How can I contact customer service?

Please visit our Contact page. We aim to respond to all inquiries within 24-48 hours during business days and are happy to help with orders, products, returns, and more.